Return Policy

Change of Mind Return

All products purchased from Smart Tech Australia are backed by a thirty (30) day Peace of Mind Return Policy. All products returned must be in perfect unused condition, with all components, complete with original packaging. We will not allow returns on damaged or incomplete products, custom cuts of electrical cables and custom made products. Proof of purchase is required.

To start a return, you can contact us at support@smarttechoz.com

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

The customer is responsible

  • Shipping costs related to a change of mind return. 
  • 10% restocking fee.

 

We recommend that you return your unwanted items using registered post or trackable courier. We can not be held responsible if returned items are lost in transit.

 

Damaged Goods Return

If you find that the goods were damaged in transit, please contact us within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only. 

 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@smarttechoz.com.

Who we are

Welcome to Smart Tech, your go-to destination for transforming your home into a smart, connected haven in the heart of Australia. At Smart Tech, we are passionate about seamlessly blending cutting-edge technology with everyday living, making your home work smarter for you.

Our Mission

What sets us apart is our commitment to providing not just products, but solutions tailored to the unique needs of our Australian customers. Whether you're looking to automate your lighting, optimize energy usage with smart thermostats, or fortify your home security, our curated collection ensures you have access to the latest and most reliable technologies.

We understand that your home is a reflection of your individuality. That's why we offer a range of intuitive, user-friendly devices that seamlessly integrate into your existing setup. We prioritize innovation, reliability, and ease of use, ensuring that your journey into smart living is both enjoyable and stress-free.